Welcome to Goldsmiths Connect. Your privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

For Customers

When you create an account, we collect your name and email address. When you request a custom order, we collect your phone number and any design details, descriptions, and images you submit.

For Goldsmiths

Goldsmith registration requires workshop name, contact person, email, phone number, location (state & district), specialties, years of experience, and a password. You may optionally provide a bio and upload portfolio images.

For All Users

When you contact us through our site, we collect your name, email, phone number, and message.

b. Information Collected Automatically

Usage Data

We collect information such as login timestamps and, for goldsmiths, profile view counts to provide performance insights.

Cookies

We use essential cookies to maintain authentication and session stability. If you choose Google login, Google may also place cookies according to their privacy policy.

We do not use advertising or tracking cookies.

2. How We Use Your Information

We use your data to:

• Provide and maintain your account
• Facilitate customer–goldsmith order interactions
• Send essential communications (verification, password reset, updates)
• Verify goldsmith profiles and maintain marketplace integrity
• Improve platform performance and features
• Protect against fraud, abuse, and unauthorized access

We do not sell your personal information.

3. How We Share Your Information

Customer ↔ Goldsmith (Mediated Sharing)

Customer order details are shared with administrators and, upon approval, with the selected goldsmith. Goldsmith profiles (name, general location, specialties) are publicly visible. Direct contact information is shared only through our mediated workflow to protect privacy.

Service Providers

We work with reputable third-party providers including:

• MongoDB (database hosting)
• Resend (email service)
• Google (authentication, if chosen)

These providers access data only to perform their services.

Legal Requirements

We may disclose information to comply with legal obligations or valid government requests.

4. Data Transfers

Your information may be stored or processed outside India, depending on the server region used by our hosting providers. We ensure such transfers comply with applicable data protection laws.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Upon account deletion, we may retain anonymized order records without personal identifiers.

6. Data Security

We use industry-standard security measures including:

• Password hashing
• Encrypted connections (HTTPS)
• Role-based access controls

While no system is 100% secure, we work continuously to protect your data.

7. Your Rights & Choices

You may:

• Access and update your profile anytime
• Request deletion of your account
• Adjust non-essential communication preferences

Transactional communications (e.g., password reset) cannot be opted out of.

8. Children’s Privacy

Our platform is not intended for anyone under 18. If we learn that a minor has provided personal information, we will remove it promptly.

9. Grievance Officer (As per IT Rules, India)

For concerns or complaints, contact:

Grievance Officer
Email: support@goldsmithsconnect.com

We aim to respond within 15 business days.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Your continued use of the platform after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns, please reach out through our Contact Page.